Last updated September 24, 2024

1. Introduction

Optimal You Ltd. is committed to protecting your privacy and handling your personal data in a transparent and lawful manner. This policy outlines how we obtain, manage, and record your consent in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

Your consent is a key legal basis for processing your personal data for specific purposes, and we are dedicated to ensuring that it is given freely, is specific, informed, and unambiguous.

2. When We Ask for Your Consent

We will seek your explicit consent before we process your personal data for the following activities:

  • Marketing Communications: Sending you newsletters, promotional offers, and updates about our products and services via email, SMS, or other electronic means.
  • Cookies and Tracking Technologies: Using non-essential cookies on our website to analyse your browsing behaviour, personalise your experience, and deliver targeted advertising.
  • Customer Testimonials: Publishing your name, feedback, or a photograph / video on our website or marketing materials.
  • Specific Medical or Health-related Data Processing: As a company providing medical and wellness treatments, we will always obtain your explicit consent for the processing of sensitive data (e.g., health information) that is not strictly necessary for the provision of a medical service to which you have already consented, or where there is no other legal basis for its use.

3. How We Obtain Your Consent

To ensure your consent is valid, we will:

  • Be Clear and Concise: We will use clear, plain language in our consent requests.
  • Use a Positive Action: We will require a positive opt-in from you, such as clicking an unticked box, rather than relying on pre-ticked boxes or other forms of default consent.
  • Provide Specific Options: We will give you separate options for different types of processing where appropriate (e.g., one box for a newsletter, another for SMS marketing).
  • Provide Information: Each consent request will clearly state what you are consenting to, including the purpose of the processing and a link to our full Privacy Policy for more detail.
  1. How You Can Withdraw Your Consent

We recognise your right to withdraw your consent at any time. We make this process as easy and straightforward as giving consent in the first place. You can withdraw your consent by:

  • Email Marketing: Using the “unsubscribe” link provided at the bottom of every marketing email we send you.
  • SMS Marketing: Replying with the word “STOP” to any marketing text message you receive from us.
  • Cookies: Adjusting your preferences through our website’s cookie settings.
  • Other Consent: Contacting us directly at help@optimalyou.co.uk or via post at Optimal You Ltd, Unit C Abbey Court, Darley Abbey, Derby DE22 1DZ. We will process your request promptly.

Please note that withdrawing your consent will not affect the lawfulness of any processing that was based on your consent before its withdrawal.

5. Recording and Proving Consent

To demonstrate our compliance with data protection law, we maintain a secure record of all consent you provide. This record includes:

  • The date and time consent was given.
  • What you were told at the time (the consent statement).
  • The method by which you gave consent (e.g., a tick-box on our website).
  • The specific purpose for which you gave consent.

This policy is subject to change. Any updates will be posted on this page and, where appropriate, we will notify you by email.

Contact Us

If you have any questions about this consent policy or how we handle your personal data, please contact us at help@optimalyou.co.uk