Help Centre

Yes. Quality and safety are our priorities. The brands we stock undergo rigorous independent laboratory testing to ensure that what is on the label is exactly what is in the capsule, with no hidden fillers or contaminants.

We partner with premium brands like OstroVit and Osavi, ensuring high bioavailability and clean ingredients.

We strive to offer inclusive options. Many of our products, such as our Liposomal Iron and Vegan Collagen boosters, are 100% plant-based. Dietary suitability (Vegan/Vegetarian) is clearly marked in the "Product Details" section of every item on our website.

Many vitamins work synergistically (like Vitamin D3 and K2), but some can compete for absorption (like high doses of Zinc and Copper). Most of our curated stacks are designed to be taken together, but if you are creating your own regimen, we recommend spacing out different supplements by a few hours or consulting our medical team for advice.

Some supplements can interact with medications (for example, Vitamin K can affect blood thinners). If you are taking any prescription medication, we strongly recommend showing the ingredient list to your GP or pharmacist before starting a new supplement routine.

Most vitamins and minerals are intended for daily, long-term support. However, certain products like Creatine or specific herbal extracts can be "cycled," though it isn't strictly necessary for most people. If you’ve reached your target levels (confirmed by a blood test), you may choose to switch to a lower maintenance dose.

It depends on what you want to achieve! For energy and muscle function, look at our Magnesium & Iron range. If you are focused on anti-aging and cellular health, our Longevity & NAD+ collection is ideal. For those looking to support skin and joint health, Collagen & Beauty is the best fit. We always recommend starting with one of our Blood Tests to identify exactly where your body needs support. If you are unsure, you can see our Blood Test Diagnostic section where we have multiple tests which will highlight specific needs where your body maybe lacking nutrients.

Supplements are designed to support your body over time. While some people feel a difference in energy levels within a week (especially with B-Vitamins or Iron), most cellular and structural benefits (like Collagen or NAD+) take 4–12 weeks of consistent daily use to become noticeable.

NRV stands for Nutrient Reference Value. It is the recommended daily amount of a vitamin or mineral required to maintain health in an average healthy person. Some of our "High Strength" products exceed 100% NRV to help specifically address deficiencies or support high-performance lifestyles.

This varies by product. Generally, Multivitamins and B-Complex are best taken in the morning with food to support energy levels throughout the day. Magnesium is often taken in the evening as it can help support muscle relaxation and sleep. Specific "How to Use" instructions are listed on each product page and bottle label.

We focus on bioavailability and purity. We partner with premium brands like OstroVit and Osavi that use superior forms of nutrients (such as Citrate or Liposomal versions) which the body absorbs much more effectively than the cheaper "oxide" forms often found on high-street shelves.

We work fast to get your health journey started! Because we aim to dispatch orders within 24 hours, there is a very small window to make changes. Please email our support team immediately with "URGENT: CANCEL" and your order number in the subject line. Once an order has reached the "Dispatched" stage, we are unable to cancel or amend it.

Yes! For our supplements and recurring health checks, you can choose the "Subscribe & Save" option on the product page. This ensures you never run out of your essentials and gives you a discount on every recurring order which increase the longer you are a part of the Optimal You family! You can pause or cancel your subscription at any time through your account dashboard.

No. To get your items to you as quickly as possible, we ship blood test kits and supplements from different warehouses / addresses to product the most efficient service to you.

We are very sorry for the mix-up! Please take a quick photo of the incorrect item and the packing slip, then either send us a live chat message or email it to our support team. We will prioritise sending out the correct product to you immediately and provide a pre-paid label for the return of the incorrect item.

Please check that the code hasn't expired and that the items in your cart aren't already part of a sale or "bundle" deal, as codes often don't stack. If everything looks correct and it’s still not working, contact us before completing your purchase, as we cannot apply discounts retrospectively.

If you are purchasing when our offices are closed and their is a general error preventing the code from working at purchase, we will investigate this and should it be an active discount, we will refund the total to the same value of the discount against your order to the payment method used.

As soon as your order leaves our warehouse, you will receive a shipping confirmation email / text containing atracking link. You can use this link to follow your parcel’s journey via our courier’s portal. If your tracking hasn't updated for more than 3 - 5 working days, please reach out to us.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as modern express checkout options like Apple Pay, Google Pay, and PayPal. All transactions are encrypted for your security.

We value your privacy. Our blood test kits are delivered in slim, unbranded or minimally branded packaging that fits through a standard letterbox, so you don't need to be home to sign for it. Supplements are shipped in standard eco-friendly mailers or boxes.